Privacy Policy

1. Introduction

Turbo VPN ("we," "us," or "our"), operated by Innovative Connecting Pte. Limited, is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you use the Turbo VPN service ("Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. We take privacy seriously and have built our service on a foundation of strict data minimization and transparency.

2. Our No-Logs Policy

Turbo VPN maintains a strict no-logs policy. This means we do not collect, store, or share:

• Your browsing history or the websites you visit
• Your connection timestamps or session duration
• Your real IP address while using the VPN
• The VPN server IP addresses you connect to
• The amount of data you transfer
• Your DNS queries or traffic destinations

We cannot share data we do not have. Our no-logs policy means that even if we were legally compelled to provide information, there would be nothing to hand over.

3. Information We Collect

To operate the Service, we collect a minimal amount of non-personally identifiable information:

Account Information

When you create a Turbo VPN account, we collect your email address and a hashed version of your password. This is used solely for account authentication and customer support.

Payment Information

If you purchase a premium subscription, payment is processed by our third-party payment processors. We do not store your credit card numbers or banking details. We receive only a transaction confirmation and subscription status from the payment processor.

Aggregate Analytics

We collect aggregate, anonymized data about VPN server load and performance to optimize our network. This data cannot be linked to individual users and is used only to improve service quality.

4. How We Use Your Information

The limited information we collect is used exclusively to:

• Authenticate your account and maintain your subscription
• Provide customer support when you contact us
• Send important service notifications (not marketing without consent)
• Improve overall service performance and reliability
• Comply with legal obligations in jurisdictions where required

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties for marketing or commercial purposes. We may share information with:

• Payment processors to complete transactions (under strict data protection agreements)
• Cloud infrastructure providers hosting our servers (under data processing agreements)
• Law enforcement only when legally compelled and to the extent permitted by our no-logs policy

6. Data Security

We implement industry-standard security measures to protect your account information, including encrypted storage, secure HTTPS transmission, and regular security audits. All VPN traffic is protected with AES-256 encryption.

7. Data Retention

We retain your account information for the duration of your subscription and for a reasonable period thereafter to comply with legal obligations. You may request deletion of your account and associated data at any time by contacting our support team.

8. Your Rights (GDPR & CCPA)

Depending on your jurisdiction, you may have rights including: access to your personal data, rectification of inaccurate data, erasure of your data, restriction of processing, data portability, and the right to object to processing. To exercise these rights, contact us at the address below.

9. Children's Privacy

The Service is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice in the app. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at: Innovative Connecting Pte. Limited, 8 Marina View #43-052A Asia Square Tower 1, Singapore 018960. You may also reach us through the contact form on our website.